Return Policy

Return Statement

All merchandise returned to Owens Products must be initiated within 30 days of original purchase and have an approved Return Merchandise Authorization (RMA) number or it will be refused and returned to sender. Collect returns will be refused and returned to sender. Items to be returned must be received within 30 calendar days from the issue of the RMA#. After 30 calendar days the RMA is void. All returns must be boxed and shipped as they were originally received including foam and other packing materials, so as not to be damaged in transit. Damage to boxes or product may result in loss of credit for that product. Customer is responsible for return freight, please insure shipment. Returns due to reasons other than Owens Products error will be charged a 25% restock fee. Special orders or discontinued items are not returnable for credit. No credit will be issued for any item that has been installed (unless item is deemed by Owens Products to be under warranty).

Exchange Policy

If you accidentally ordered the wrong item and would like to exchange it, you will only be charged a 10% restock fee for the returned item, plus any additional cost for the new item.

Return Merchandise Authorization

For a RMA#, please send an e-mail with Sales Order Number, Part Number and Reason for return request to Owens Products E-Mail - We will e-mail you instructions within 1-3 business days.

Installation Issues

If you are having problems with installation, please contact a Customer Service Representative, at 800-726-9367 or 269-651-2300, before initiating a return so we can help you come up with the best solution.