Shipping Information

Ground shipping

Many of our products are shipped FedEx Ground. Rates are based on package dimensions and location.

Freight Policy

Large items must be shipped via LTL (truck freight). We will choose the trucking company that is best for your location. Rates are based on weight and location. For the best rates, please provide a business name and business address, this can not only save you money, but speed up delivery time. In some cases, when a business address isn't available, it may be best to ship to the closest trucking terminal for customer pick-up. Residential deliveries will incur a residential fee and requires the customer to be present upon delivery.

Prepaid freight order amounts vary depending on location. Additional charges such as residential delivery, delivery appointment fees, restricted delivery, liftgate fees, guaranteed delivery date, etc. are not covered by Owens Products.

International Shipping, Canada, Alaska, Hawaii & Puerto Rico

Please call us at 800-726-9367 or 269-651-2300 and let our Customer Service Representatives help you with the best shipping method for your order.

Customer Pickup Policy

Occasionally a customer lives near our manufacturing facility. In this case you can choose to come pick up your order. Once an order has been produced, you have 30 days to make arrangements for customer pickup. Orders left in the warehouse for more than 30 days will be cancelled and charged a 25% restock fee. If prior arrangements have been made with us to keep the order for longer than 30 days, a storage fee may apply. Upon pickup, it is required for the customer to check the product and sign a packing slip before leaving our factory.

Freight Conditions and Claims

Always check the condition and number of cartons against the freight bill and packing slip at time of delivery. The customer must note damages and shortages on the delivery receipt at the time of acceptance. Trucking companies may not help us out if it isn’t noted at time of delivery. Notify Owens Products immediately upon discovery of any damage or discrepancy or credit may not be issued. When reporting the shortage, please refer to the invoice or sales order number, item description, part number and carton count.