Help & FAQ
General Information
Where is Owens Products located?
Owens Products is located at 1107 Progress St, Sturgis, MI 49091.
What are the contact details for Owens Products?
You can reach Owens Products at (800) 726-9367.
What are the business hours for Owens Products?
Owens Products is open Monday to Thursday, 8:00 AM - 5:00 PM, and Friday, 8:00 AM - 12:00 PM.
Ordering & Payment
Is there a minimum order amount?
Yes, the minimum order amount for phone orders is $50.00.
What payment methods are accepted?
Owens Products accepts Visa, MasterCard, Discover, Apple Pay, Google Pay, and Shop Pay. American Express is not accepted.
How can I place an order?
Orders can be placed online, via email, fax, or phone.
Shipping & Returns
What is the lead time for shipping?
Products are build-to-order, so please allow time for production before shipping. Estimated lead time is 6-8 weeks for most items.
Can I add items to my order after it has been placed?
Add-ons are not allowed after 48 hours from the original order date.
Can I cancel my order?
Orders cancelled after production starts are subject to a 25% restock fee.
Customer Service
What should I do if parts are missing from my order?
Check packages upon receipt and report missing parts via email with your sales order number and package condition.
How can I get technical support for installation issues?
Technical support is available; email with pictures for better assistance.
How do I make a warranty claim?
Warranty claims require a Product Registration Card on file. Email pictures and a description of the damage.
Products
What types of products does Owens Products offer?
Owens Products offers running boards, tool boxes, accessories, garage and trailer organization, commercial use items, and dog boxes.
Are Owens Products customizable?
Yes, many Owens Products can be customized to fit specific needs. Contact customer service for more details.
Where can I find detailed product specifications?
Detailed product specifications can be found on the Owens Products website or in the product manuals provided with each purchase.
If you need more help or have other questions, please contact us at +1 (800) 726-9367 or submit a form here.