Company Policies

Occupational Health & Safety Policy

Owens Products is committed to plan and perform all operations in a manner that is safe and efficient for its employees and the public. We believe that leadership is a critical element in sustaining a compliant, safety conscious work environment. Owens Products management is responsible for keeping safety at the forefront of its business planning and execution to continuously improve operational discipline and our safety culture.

The commitment is based on:

• A comprehensive understanding of worker expectations and requirements; 
• Compliance to statutory, regulatory and other legal requirements; 
• Demonstrating employee safety leadership in all our processes, striving always for world class performance; and 
• Continual improvement by analyzing this commitment through the use of Key Performance Indicators.

Worker health and safety is a shared responsibility where the company and its employees each have a role in ensuring the safety of those affected by our work.

Privacy Policy

Owens Products operates http://owens.dotws.net/products. This page is to inform you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.We use your personal information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted on the Owens Products website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages are: name, address, email address, phone number.

The Way We Use Information
We use the information you provide about yourself or your company when placing an order, only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to view our complete catalog as well as receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How You Can Access or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging in to your account using your login and password. You will also need to contact us so we can be sure your account in our office system matches your online account. This can be done by sending an e-mail to sales@owensproducts.com or calling +1 (800) 726-9367. We use this procedure to better safeguard your information.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Newsletters/Special offers
Users who sign up for e-mail newsletters or other services will occasionally receive information on news stories, products, services, special deals, etc. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Choice and Opt-Out
Users who no longer wish to receive our newsletter or promotional materials from us may opt-out of receiving these communications by replying to unsubscribe in the subject line in the e-mail or e-mail us at sales@owensproducts.com.

Quality Policy

Owens Products is dedicated to delivering the highest level of quality and customer satisfaction through the never-ending pursuit of excellence in all of our products, services and relationships.

The fundamentals for achieving our commitment to total customer satisfaction are:

• A comprehensive understanding of customer expectations, requirements and compliance to statutory, regulatory and industry requirements
• Demonstrating quality leadership in all our processes, striving always for world class performance
• Continual improvement by analyzing process efficiency through the use of Customer and Internal Key Performance Indicators
• Dedication to quality excellence by all our associates

Environmental Policy

Owens Products, Inc. is committed to environmental protection, regulatory compliance, and pollution prevention through a strategy of continuous improvement and teamwork.

The foundation of our commitment is:

• The prevention of pollution by maintaining environmental management as a core value;
• Leadership for environmental performance through management example, employee involvement, and employee empowerment;
• Developing and utilizing environmentally acceptable, safe, and efficient production methods;
• Identifying and complying with all legal and other requirements; and
• Continuous improvement by analyzing our commitment through the use of Key Performance Indicators.

Return & Refund Policy

Return Statement
All merchandise returned to Owens Products must be initiated within 30 days of original purchase and have an approved Return Merchandise Authorization (RMA) number or it will be refused and returned to sender. Collect returns will be refused and returned to sender. Items to be returned must be received within 30 calendar days from the issue of the RMA#. After 30 calendar days the RMA is void. All returns must be boxed and shipped as they were originally received including foam and other packing materials, so as not to be damaged in transit. Damage to boxes or product may result in loss of credit for that product. Customer is responsible for return freight, please insure shipment. Returns due to reasons other than Owens Products error will be charged a 25% restock fee. Special orders or discontinued items are not returnable for credit. No credit will be issued for any item that has been installed (unless item is deemed by Owens Products to be under warranty).

Exchange Policy
If you accidentally ordered the wrong item and would like to exchange it, you will only be charged a 10% restock fee for the returned item, plus any additional cost for the new item.

Return Merchandise Authorization
For a RMA#, please send an e-mail with Sales Order Number, Part Number and Reason for return request to sales@owensproducts.com - We will e-mail you instructions within 1-3 business days.

Installation Issues
If you are having problems with installation, please contact a Customer Service Representative, at +1 (800) 726-9367, before initiating a return so we can help you come up with the best solution.

Sales Policy

Credit Terms
All sales are to be paid via credit card, PayPal or paid in advance via certified check or money order.

Freight Policy
All shipments within the continental US are prepaid unless otherwise noted.

Order Policy
All orders are started within 48 hours of receiving, therefore, add-ons will not be allowed after 48 hours of original order entry. In addition, any order cancelled once production has started is subject to normal restock fees.

Freight Claims and Conditions
Always check the condition and number of cartons against the freight bill and packing slip at time of delivery. The customer must note damages and shortages on the delivery receipt at the time of acceptance. Notify Owens Products customer service department immediately upon discovery of discrepancy. All shortages with the shipment must be reported to Owens Products customer service immediately or credit may not be issued. When reporting the shortage, please refer to the invoice or sales order number, item description, part number and carton count.

Return Merchandise Policy
All merchandise returned to Owens Products must be initiated within 30 days of original purchase and have an approved Return Merchandise Authorization Number or it will be refused and returned to sender. Collect returns will be refused for return to sender. Items to be returned must be received within 30 calendar days from the issue of the RMA#. After 30 calendar days, the RMA is void. All returns must be boxed and shipped as they were originally received including foam and other packing materials, so as not to be damaged in transit. Damage to boxes or product may result in loss of credit for that product. Customer is responsible for return freight - please insure shipment. Returns due to reasons other than Owens Products error will be charged a 25% restock fee. Special order or discontinued items are not returnable for credit. No credit will be issued for any item that has been installed (unless item is deemed by Owens Products to be warranty).

Price Changes and Specification
Prices are subject to change without notice. Mere possession of any Owens Products price list does not guarantee purchaser the prices or product lines contained therein.

Disclaimer: Due to the large amount of print and text, Owens Products is not liable for inaccurate or misprinted text that may require correction. Corrections may be made at Owens Products discretion. This policy supersedes any or all related preceding policies.

Warranty Statement

Owens Products warrants all products to be free of defects in material or workmanship for a period of one year (Dog Boxes, RaceMates, Mudflaps, Running Boards and Tool Boxes) from date of original Owens Products purchase. This warranty covers the cost of the defective part and not the cost of removal, installation, painting or other incidental or consequential charges or damages. This warranty is void if any damage to the product is due to misuse, abuse, neglect, accident, improper installation or any other use contrary to the instructions accompanying this product. Warranty will be pro-rated based on the length of time. All warranty returns must be issued an RMA# before they can be returned to Owens Products. Credit will be issued upon inspection of the product. Any product found to be non-defective will not receive credit and will be offered to be returned to the sender at their expense. Product will be scrapped 10 days after sender notification. Owens Products paint is not covered by this warranty. See Paint Policy. Shipping damage is not considered a warranty. See Freight Claims.

Owens warrants all products to be free of defects in material or workmanship for a period of:

• One Year – Running Boards, Venum Hoods & Tool Boxes
• One Year – Dog Boxes, RaceMates & Mud Flaps

This warranty covers the cost of the defective part and not the cost of removal, installation, painting or other incidental or consequential charges or damages. This warranty is void if any damage to the product is due to misuse, abuse, neglect, accident, improper installation or any other use contrary to the instructions accompanying this product. Warranty will be pro-rated based on the length of time. All warranty returns must be issued a Return Merchandise Authorization Number (RMA#) before they can be returned to Owens. Credit will be issued upon inspection of the product. Any product found to be non-defective will not receive credit and will be offered to be returned to the sender at their expense. Product will be scrapped 10 days after sender notification. Shipping damage is not considered a warranty. Dog Boxes are not warranted to be 100% waterproof or escape proof.

Warranty Claim
To begin a warranty claim, you must have a Product Registration Card on file with us. All warranty claims must begin with an e-mail including a picture of the damage. Please e-mail the pictures, a description of the damage, a copy of the receipt showing purchase date, along with all contact information to: Owens Products E-Mail

Missing Parts
Please check all packages for missing parts at the time of receipt. When parts are missing, often times it’s the result of the package breaking open (and resealed) in transit. We must determine whether any missing parts were accidentally left out (warranty claim) or if the package was damaged in transit (freight claim). If you have missing parts, please send an e-mail including Sales Order Number, description of what’s missing and a picture showing the condition of the package to: Owens Products E-Mail

Product Registration Cards
Product Registration Cards are included in every order. All products must be registered within 14 days of receipt. You may:

• Scan the card along with the receipt and email it to: Owens Products E-Mail
• Mail it with a copy of the receipt to: Owens Products Inc, PO Box 670, Sturgis, MI 49091
• Fill out the online registration (on our Product Registration page) and upload a copy of the receipt

Shipping Policy

Ground Shipping
Many of our products are shipped FedEx Ground. Rates are based on package dimensions and location.

Freight Policy
Large items must be shipped via LTL (truck freight). We will choose the trucking company that is best for your location. Rates are based on weight and location. For the best rates, please provide a business name and business address, this can not only save you money, but speed up delivery time. In some cases, when a business address isn't available, it may be best to ship to the closest trucking terminal for customer pick-up. Residential deliveries will incur a residential fee and requires the customer to be present upon delivery.

Prepaid freight order amounts vary depending on location. Additional charges such as residential delivery, delivery appointment fees, restricted delivery, liftgate fees, guaranteed delivery date, etc. are not covered by or Owens Products.

International Shipping, Canada, Alaska, Hawaii & Puerto Rico
Please call us at +1 (800) 726-9367 and let our Customer Service Representatives help you with the best shipping method for your order.

Customer Pickup Policy
Occasionally a customer lives near our manufacturing facility. In this case you can choose to come pick up your order. Once an order has been produced, you have 30 days to make arrangements for customer pickup. Orders left in the warehouse for more than 30 days will be cancelled and charged a 25% restock fee. If prior arrangements have been made with us to keep the order for longer than 30 days, a storage fee may apply. Upon pickup, it is required for the customer to check the product and sign a packing slip before leaving our factory.

Pickup Location: Owens Products, Inc., 1107 Progress St., Sturgis, MI 49091

Freight Conditions and Claims
Always check the condition and number of cartons against the freight bill and packing slip at time of delivery. The customer must note damages and shortages on the delivery receipt at the time of acceptance. Trucking companies may not help us out if it isn’t noted at time of delivery. Notify Owens Products immediately upon discovery of any damage or discrepancy or credit may not be issued. When reporting the shortage, please refer to the invoice or sales order number, item description, part number and carton count.

MAP Policy

Minimum Advertised Price (MAP) Statement

Beginning February 6, 2017

Owens Products, Inc. has implemented a Minimum Advertised Price (MAP) policy for all products made available for sale in the USA and Canada. A reseller must be an authorized Owens Products dealer in order to sell Owens Products items. All authorized resellers’ advertised prices must be at or above Owens Products’ MAP as shown on the company’s price list. Owens Products dealers are free to set their own pricing as long as it is not in violation of this MAP Policy.

1. Owens Products’ MAP policy applies to all methods of advertising and promotion, including but not limited to the following:

• Print ads (inserts, magazines, catalogs, newspapers)
• Broadcast ads (radio, television, web cast, caller-on-hold recordings, etc.)
• Direct Mail
• E-mail Marketing
• Internet (banners, category or product pages, shopping comparison sites, third-party sites)
• Internet auction sites
• Internet auction sites
• In store advertising (price tags, banners, displays, etc.)

2. Owens Products can elect to offer past model year’s product outside of this policy. In these special instances, Owens Products will issue a communication, informing authorized dealers of the special situation.

3. Non-compliance to the Owens Products MAP policy shall result in the following:

• 1st violation: written warning to fix the non-compliance within 48 hours from the date of notice.
• 2nd violation: written warning to fix the non-compliance within 24 hours from the date of notice.
• 3rd violation: written notice that Owens Products items will not be available to ship until the non-compliance has been remedied.
• 4th violation: written notice that the dealer’s account has been suspended. After reviewing the dealer’s response, Owens Products may reinstate or terminate the dealer’s account.

If a dealer violates the MAP Policy for a weekend sale, returning to compliance by Monday morning, they will receive a written warning for the 1st violation. A 2nd violation will result in written notice that the dealer’s account has been suspended. After reviewing the dealer’s response, Owens Products may reinstate or terminate the dealer’s account.

4. Administration of the MAP policy: 

• Owens Products will regularly monitor its authorized dealers’ adherence to the MAP Policy.
• Owens Products’ MAP policy is subject to change without notice.
• Owens Products will communicate any changes to its MAP policy by written correspondence.

Contact Us

If you have questions about any of our policies, please contact us at +1 (800) 726-9367 or submit a form here.